All guests are required to pre-pay for the experience. Guests can cancel their reservation without penalty with at least 24 hours’ notice prior to the start of their program time. Pending availability, guests can also reschedule provided it is done at least 24 hours prior. Changes must be made through our Reservations office: 727.329.1433 or ext. 3531.
No-shows will not be refunded or rescheduled. Like all swimming environments, the schedule is subject to change based on the health of the animals, weather and your safety. If purchased online, please call the online store manager to facilitate a refund.